Fee Assessment and Collection Practices
Insurance: We are in network with most Insurance Companies that operate in this area. We do all the billing and assist with authorizations. Your insurance will often even pay for your assessment. If you have insurance it is often helpful for you to contact your insurance company and ask for authorization after your assessment and prior to entering counseling. This ensures the most likelihood that they will assist you with cost. We will contact your insurance company for authorization and benefits.
**In the rare case that they do not immediately authorize your counseling services, they will usually cover your services if you contact them and insist they provide authorizations and re-authorizations. Insurance companies do not handle substance abuse & mental health counseling, in the same manner, they do your typical doctor's treatment, despite the Parity Act. To save you money, client/patient involvement is sometimes necessary to ensure they assist you with paying for treatment. Insurance will usually pay for your DWI or alcohol and drug counseling programs except, typically, ADETS or education. However, keep in mind that this is for health insurance coverage for people who want treatment and follow the service plan.
Self-Pay/Cash: Allows those without insurance to pay cash for services. Our self-pay cost is among the lowest in the area. Payment plans may be arranged for post-trial DWI clients on a case-by-case basis.
Cancellations: Appointment times are set to accommodate our clients' schedules as often as possible. In order to receive the most success from therapy, it is in the client's best interest to keep their scheduled appointments on a regular basis. We encourage our clients to discuss any need to change an appointment. If you are unable to keep your scheduled appointment, we require that you contact our office at 336-631-1948. Once an appointment has been scheduled, we have a cancellation policy, which requires 24-hour notice.
**If you neglect to cancel your appointment with at least 24 hours advanced notice or miss an appointment entirely, there will be a late cancellation or "no show" fee of $25.00. By law, we are not permitted to submit a claim to any insurance company for late cancellations and missed appointments. At HOPE Counseling & Consulting Services, we recognize that unforeseen circumstances do occur. We do permit our clients a one-time exception to our late cancellation or "no show" fee within a six-month span during treatment.
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Date: June 9, 2023
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